How Can We Help?
Select any question to read its answer.
Getting Started & Ordering
How do I place an order for an obituary or memorial design?+
Select your preferred obituary or memorial service on our website, choose any available options, and complete checkout. We’ll then guide you through sending your loved one’s photos, information, and design details.
Can I request special customizations not listed on the website?+
Absolutely! We welcome special requests and custom designs. Contact us with what you have in mind so we can review the details and provide a quote.
Do I need all of my information ready before I place an order?+
You may place an order first, but your design timeline begins after payment and all required details, photographs, and content have been received.
Can I use Serenity Impressions if a funeral home is handling the service?+
Yes. Families may choose Serenity Impressions independently for memorial design and printing. We can coordinate delivery arrangements with your funeral home.
How do I pay for my order?+
Order through our website or a Serenity Impressions invoice. Payment is required for work to begin. Available payment options appear at checkout.
Design, Proofs & Revisions
Do you offer revisions?+
Yes! Revisions are part of our proofing process. The scope of revisions depends on your selected service. Additional or extensive changes and requests after the approval deadline may involve extra charges or affect completion time.
When can I expect my first design proof?+
The initial proof is generally provided within 24–48 hours after payment and all required information arrive. Timing may vary for orders scheduled well ahead of the service date.
What happens once my design is approved?+
After final approval, design-plus-print orders move into print production. Please carefully review names, dates, text, photographs, and service information before approving.
What happens if I miss the approval deadline?+
Please communicate with us as soon as possible. Under our print policies, Serenity Impressions may proceed using the most recent approved or revised proof to help meet the production schedule.
Printing, Shipping & Deadlines
Do you offer design-only and design-plus-print options?+
Yes. Choose design-only to arrange printing yourself, or design-plus-print for professional printing and delivery.
What obituary sizes and styles are available?+
Our offerings include traditional bifold, magazine, trifold, landscape, square, signature, graduated, and other custom formats. Available page counts and options are shown with each product.
Do you ship nationwide?+
Yes! Serenity Impressions serves families throughout the United States. Qualifying obituary and print orders include complimentary expedited shipping.
When should our printed materials arrive?+
Our goal is to have your materials in hand before the funeral or memorial service. Friday is the target for both Saturday and Sunday services. Production and shipping schedules are confirmed with each order.
Do you offer rush service?+
Rush options may be available subject to capacity: 3 business days ($75), 48 hours ($125), 24 hours ($175), and same day ($225). Rush fees are additional and shipping time must also be considered.
How can I find my order deadline?+
Our online Turnaround & Delivery Calculator estimates when payment, content, proofing, and approval are due. Actual deadlines are confirmed when your order is scheduled.
How is my final design delivered?+
Digital designs are provided electronically for review and final use. If you ordered printing, your finished pieces are professionally produced and shipped or arranged for local delivery.
Memorial Keepsakes & Digital Services
What additional memorial products do you offer?+
We offer items such as prayer cards, thank-you cards, bookmarks, buttons, ribbons, registry books, memorial portraits, signage, QR displays, and more.
Can I order keepsakes without purchasing an obituary?+
Yes. Many keepsakes and memorial displays are available as standalone products.
What is a Forever Memorial Page?+
Our Forever Memorial Page is a personalized online memorial where family and friends can view a loved one’s story, photographs, service details, tributes, and more through a shareable link and QR code.
Can you add a QR code to my memorial products?+
Yes. We offer QR options for digital memorials, obituary flipbooks, and other approved destinations.
Can I request matching designs for several memorial items?+
Absolutely. We can coordinate matching colors, photographs, and design details across obituary programs, keepsakes, and signage.
Policies & Support
Do you offer refunds?+
Because our services are personalized, refunds depend on the type of order and work already completed. Design fees are nonrefundable after a proof has been provided. Please review our published policies for full terms.
Can I make changes after placing my order?+
Contact us promptly. We will review the requested changes and explain any effect on design work, production, costs, or delivery.
Where can I review your policies?+
Our Order Deadlines & Delivery page explains common timing questions. Complete policies are available on our main website and during ordering.
How can I contact Serenity Impressions?+
You can contact us through the website or email support@serenityimpressions.co. We are happy to answer questions and help you plan your order.